Skype is committed to respecting your privacy and the confidentiality of your personal data, traffic data and communications content.
Please note that Skype is now a part of Microsoft.
Skype may gather and use information about you, including (but not limited to) information in the following categories:
(a) Identification data (e.g. name, username, address, telephone number, mobile number, email address);
(b) Profile information (e.g. age, gender, country of residence, language preference and any information that you choose to make available to others as part of your Skype user profile as further described in section 6);
(c) Electronic identification data (e.g. IP addresses, cookies);
(d) Banking and payment information (e.g. credit card information, account number);
(e) Call quality and survey results;
(f) Information about your usage of and interaction with Skype software, products, websites and marketing communications (including computer, platform, device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, calling destinations, and traffic to and from our websites, browser type and Skype WiFi enabled hotspot detection and usage statistics);
(g) Products or services ordered and delivered;
(h) The URL of videos that you have selected to appear in your mood message;
(i) Skype test calls made to ECHO123 (which are recorded and played back to the user and deleted thereafter);
(j) List of your contacts and related data (we will give you a choice as to whether you want Skype to use contact lists from other services to populate your Skype contacts);
(k) Your username and password for other email accounts where you have provided this to us and requested us to search for your friends on Skype (please note that Skype does not retain this information after completing the search or use it for any other purpose);
(l) Correspondence between you and Skype;
(m) Traffic data (data processed for the purpose of the conveyance of communications or the billing thereof, including, but not limited to, the duration of the call, the number calling and the number called); and
(n) Content of instant messaging communications, Voice messages, and video messages (please see section 12);
(o) Location information, derived from your mobile carrier or from the mobile device that you use, and as described in further detail in section 16, below;
(p) Mobile device information, such as manufacturer’s name, device model number, operating system, carrier network;
(q) Location information, device identifiers and standard identifiers of the Wi-Fi networks your device detects, when you search for or connect to a WiFi hotspot;
(r) Access tokens for other accounts you associate with your Skype account (such as Microsoft account or Facebook), which are like an electronic key provided by the service that acts in place of a password for authentication.
Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. Skype collects and uses, or has third party service providers acting on Skype’s behalf collecting and using, personal data relating to you, as permitted or necessary to:
Except as provided below, Skype will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content outside of Microsoft and its controlled subsidiaries and affiliates without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities. Please note that information that you voluntarily make public in your user profile, or which you disclose on forums, discussions boards or by posting comments will be publicly available and viewable by others.
We may access, disclose and preserve personal data, including your private content (such as the content of your instant messages, stored video messages, voicemails or file transfers), when we have a good faith belief that doing so is necessary to: comply with applicable law or respond to valid legal process from competent authorities, including from law enforcement or other government agencies; protect our customers, for example to prevent spam or attempts to defraud our users, or to help prevent the loss of life or serious injury of anyone; operate and maintain the security of our websites, products and services, including to prevent or stop an attack on our computer systems or networks; or protect our rights or property including enforcing the terms governing the use of our websites, products or services – however, if we receive information indicating that someone is using our products to traffic in stolen intellectual or physical property of Skype or Microsoft, we will not inspect a customer’s private communications or documents ourselves, but we may refer the matter to law enforcement.
In order to provide you with Skype products you have requested, Skype may sometimes, if necessary, share your personal and traffic data with Skype’s group companies, carriers, partner service providers and/or agents. For example the PSTN-VoIP gateway provider, WiFi access services providers, distributors of Skype software and/or Skype products, and/or the third party banking organizations or other providers of payment, email delivery, analytical services, customer support, or hosting services. Skype will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation.
If you are a member of the Skype Manager, detailed information about the activity on your Skype account including traffic data and details of your purchases and downloads may be accessed by your Skype Manager Administrator if you have agreed to such access. You can withdraw your agreement at any time by changing the settings on your account page on www.skype.com. If you provide personal data including your name and job title to be included in the Skype Manager directory, you acknowledge that such data may be viewed by other members of the Skype Manager.
Skype, Skype's local partner, or the operator or company facilitating your communication may provide personal data, communications content and/or traffic data to an appropriate judicial, law enforcement or government authority lawfully requesting such information. Skype may provide reasonable assistance and information to fulfill such request and you hereby consent to such disclosure.
Information that is collected by or sent to Skype and/or Microsoft may be stored and processed in the United States or any other country in which Microsoft or its affiliates, subsidiaries, or service providers maintain facilities. In this regard, or for purposes of sharing or disclosing data in accordance with this article 4, Skype reserves the right to transfer information outside of your country. By using Skype software, Skype's websites or Skype products you consent to any such transfer of information outside of your country. Microsoft abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland. To learn more about the Safe Harbor program, and to view our certification, please visit www.export.gov/safeharbor.
As Microsoft continues to develop its business, Microsoft might sell or buy subsidiaries or business units. In any such transactions in which Skype or substantially all of its assets are acquired by a third party, personal information of Skype users will generally be one of the transferred business assets. We reserve the right to include your personal information in any such transfer to a third party.
Skype websites and some Skype software clients enable third-party advertisements provided by Microsoft Advertising and its Ad Serving Partners. We may use non-personally identifiable information that you have provided to Skype, such as the age, gender, language and country of residence in your Skype profile as well as information about your relationship with and use of Skype’s websites, software, and products, such as the destination of your calls, in order to provide advertisements likely to be of greater interest to you and to help us measure and improve the performance of our advertising campaigns and offers.
These ads may also be targeted based on other information Microsoft Advertising collects outside of Skype’s websites and software. For instance, Microsoft Advertising may utilize the same browser cookies set by Microsoft websites to enhance targeting within the Skype software client.
To learn more about how Microsoft Advertising collects and uses information to target ads on Skype and other properties, including how it uses information collected from Skype, such as age and gender and other information collected as part of delivering ads to or on behalf of Skype to target ads on other properties, please see the Microsoft Advertising Privacy Statement
If you sign-in to Skype using a Microsoft account or a Skype account that you have linked to a Microsoft account, you may opt-out of receiving targeted ads from Microsoft Advertising by visiting http://go.microsoft.com/fwlink/?LinkID=286759.
You can also opt out of receiving behaviourally-targeted ads from Microsoft and other advertising companies by visiting the following sites:
1. In the US:
2. In Europe:
3. In Canada:
Additionally, in some versions of the Skype software that enable targeted ads, you may opt-out of Microsoft targeted ads displayed in the software by visiting the privacy options in the software or account settings menu. If you opt-out, you will still receive advertisements based on your country of residence, language preference, and IP address location, but other targeting information will not be used.
In some instances, Microsoft Advertising may facilitate the placement of advertisements in Skype software client by other online advertising networks. In some cases, these third parties may also place cookies on your computer and may collect information about your online activities across websites or online services. These companies currently include, but are not limited to: 24/7 Real Media, aCerno,Inc, AdBlade, AdConion, AdFusion, Advertising.com, AppNexus, Bane Media, Brand.net, CasaleMedia, Collective Media, Interclick, Millennial, ROI Media, SpecificMedia, Tribal Fusion, ValueClick, Yahoo!, YuMe and Zumobi. If you have opted-out of targeted ads in the Skype client as outlined above, Skype will not pass any profile information to such advertising providers with the ad request. However, because these third parties may place cookies on your computer that facilitate their own targeting, the Skype opt-out mechanism described above will not necessarily prevent ad targeting by these companies. These companies may offer you a way to opt-out of ad targeting based on their cookies. You may find more information by clicking on the company names above and following the links to the Web sites of each company. Many of them are also members of the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA), which each provide a simple way to opt-out of ad targeting from participating companies.
Your user profile is the information provided by you at registration or later which is displayed in your Skype profile in the Skype software client, in the Skype search directory and on your personal details page in your account on www.skype.com. It may include your Skype username, full name, address, telephone and mobile numbers, gender, date of birth, country, language, “about me” page URL, and any other information that you decide to make available. You can access your user profile from the “Skype” menu in the Skype software client or from your account on www.skype.com in order to view, correct or complete information, remove non-mandatory information; and to see the privacy settings associated with your profile information.
If you use any extras, plug-ins or third party applications together with the Skype software or use any third party applications or products that incorporate or embed the Skype software (“Applications”), the provider of such Applications may obtain access to certain personal information about you. Skype does not and cannot control how the provider of Applications may use any personal information connected in connection with such Applications. Please ensure that you review any privacy policies or other terms applicable to the use of such Application before installation.
Skype will take appropriate organizational and technical measures to protect the personal data and traffic data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees of Microsoft or its affiliates, subsidiaries or service providers who need to have access to this data in order to be able to fulfill their given duties.
Skype may use automated scanning within Instant Messages and SMS to (a) identify suspected spam and/or (b) identify URLs that have been previously flagged as spam, fraud, or phishing links; and (c) as part of our effort to protect the Skype software, products or our customers. In limited instances, Skype may capture and manually review instant messages or SMS in connection with these efforts. Skype may, in its sole discretion, block or prevent delivery of suspected Spam, and remove suspicious links or content from messages.
You may be interested in inviting your friends to join Skype. In the event you wish to use Skype's referral service, you will be directed to a webpage and will have the possibility of adding one or more email addresses in an online form. The information entered in this form, will only be used for the purposes of automatically generating an email message to these potential Skype users. By entering your friend’s email address you are confirming that your friend has consented to the supply of their details. Skype may identify you as the person who has made the referral in the invitation sent to your friend and will include your name, email address and/or phone number in such invitation.
Skype may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any of such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you take part in is used for the purposes of reviewing this feedback and improving the Skype software, and Skype and other Microsoft products and websites.
Skype may contact you to send you messages about faults and service issues. Further, Skype reserves the right to use email, the Skype software or SMS to notify you of any eventual claims related to your use of Skype software, the Skype websites and/or Skype products, including without limitation claims of violation of third party rights.
Skype may send you alerts by email or SMS to notify you when someone has tried to contact you. Skype may also use email, SMS or the Skype software to keep you up to date with news about the Skype software and Skype products that you have purchased and/or to inform you about other Skype products or other Skype related information. You can opt-out of the receipt of alerts and/or promotional (a) emails by clicking the ‘unsubscribe’ link on the email that you receive or by changing your notification settings on your account page on www.skype.com; and (b) SMS by following the instructions on the SMS that you receive.
If you have registered for or use co-branded Skype products, the emails or SMS that you receive may be from our partner company, acting on Skype’s behalf.
You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by signing into your account page on www.skype.com. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity.
Skype will use all reasonable endeavours to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes. However, please note that due to the technical nature of the peer to peer network, it can sometimes take up to two weeks before your Skype ID disappears completely from the peer to peer network. Your details may still appear in the search directory during this time.
Retention of Instant Messages, Voice Messages, and Video Messages
Your instant messages (IM), voicemail, and video messages, including any media that you share through our messaging features, such as videos, pictures, or your location on a map, (collectively “messages”) may be stored by Skype (a) to convey and synchronize your messages and (b) to enable you and your recipients to view the messages. Messages are generally stored by Skype between 30 or 90 days unless otherwise permitted or required by law.
Microsoft account (formerly known as Windows Live ID and Microsoft Passport) is a service that allows you to sign into Microsoft products (including Skype), web sites and services, as well as those of select Microsoft partners.
If you have a Skype account, you may connect it to a Microsoft account in order to view your contacts and other information from both accounts in one place. If you choose to connect your Skype account to your Microsoft account, Outlook.com users who communicate with you or who add you to their contacts may be invited to connect with you on Skype.
To use the Skype app on a Windows 8 or Windows 8.1 device, you must first sign into Windows with a Microsoft account. After you have launched the app for the first time, you will be signed into the app whenever you are signed into Windows with your Microsoft account on that same device. For more information about Windows 8 and Windows 8.1, please visit their privacy statements, located here and here, respectively.
To view additional details about Microsoft account, including how to create and use a Microsoft account, how to edit account information, and how we collect and use information relating to a Microsoft account, please visit the Microsoft account privacy statement.
Skype's websites and software clients are not intended for or designed to attract users under the age of 13. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.
When you use Skype on your phone, Skype may use notification services available for that phone to let you know of incoming calls, chats and other messages when you are not actively running or using the Skype application. These services may be provided by a third party. For example, messages sent to an Apple device will use Apple’s Push Notification Services.
If you do not want to use third party notification services to receive notification of incoming Skype calls and messages, you can disable this in Settings>Notifications>Skype.
If you agree to allow access to your location, Skype can use that information to provide services you request or to personalize your experience. For example, Skype may contain features that are based on the Bing Maps service or other third party map services that allow you to share your current location on a map or to search for items on a map, such as nearby Wi-Fi access points. When you request to plot your location on a map or to search for nearby Wi-Fi access points, your request is provided to Bing Maps and/or the third party map service for processing. Location information may include data available cell tower data, Wi-Fi hotspot data, and Global Position System (GPS) data.
When you use a Skype feature to plot your location using the Bing Maps service, Bing will collect those requests and Location-related information related to the requests may be used for calculating payments to Bing’s data vendors as part of operating the service. For more information on how Bing collects and uses information, go to http://go.microsoft.com/fwlink/?LinkId=248686.
To learn more about how third party mapping services collect and use information, see the privacy statements for those services. Depending on the device you are using, Skype may use third party services to provide mapping services. For example, Skype may use Google maps on certain devices—you can learn more about the information that Google collects through its mapping services at http://www.google.com/privacy.html
When you use a location based service or feature, available cell tower data, Wi-Fi data and Global Position System (GPS) data may be sent to Microsoft. Microsoft uses location information to provide the services you request, personalize your experience and improve Microsoft products and services.
Certain services may allow you to control when location information is sent to Microsoft or made available to others. Refer to the documentation that came with your device for information about how to turn off location features.
To contact Skype in relation to the “Skype” branded software or products, please submit a support request to customer support team.
Skype Software S.à r.l / Skype Communications S.à r.l.
23-29 Rives de Clausen
For members of Skype Manager in the United States only:
3210 Porter Drive
Palo Alto, California 94304, USA
To find the Microsoft subsidiary in your country or region, see http://www.microsoft.com/worldwide/.
© Skype and/or Microsoft – Last updated: April 2014