No Emergency Calls: More important than anything: please remember that the Service provided hereunder is not a traditional telephone service or a replacement for Your primary telephone service, and does not support any emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any type of emergency services of any kind. There are important differences between traditional telephone services and the Service. You need to make additional arrangements in order to access emergency services. It is Your responsibility to purchase, separately from the Service, traditional wireless or fixed line telephone services that offer access to emergency services. If, with Your permission, another user uses Your Account, it is Your responsibility to inform that user that it is not possible to support or carry emergency calls using the Service.
This Agreement: These Terms of Service, together with all updates applicable to Your use of the Service, collectively constitute the legal agreement between You and Ziggo. To agree to these Terms of Service, click “Agree”. If You do not agree to these Terms of Service, do not click “Agree”, and do not use the Service. Please make sure You have separately read and agreed to the Skype Terms of Service. You should print off or save a copy of these Terms or Service for Your records.
Jurisdiction Restrictions: If the law of Your country prohibits You from using the Service because You’re under the age limit or just because the Service is not allowed in Your country, please don’t use it.
Article 1 DEFINITIONS
In this Agreement the following capitalized definitions are used in both the singular and plural form.
1.1 Account: refers to Your account for the use of Skype Software and for the payment and use of the Service;
1.3 Affiliate: any corporation, company or other entity that directly or indirectly controls, is controlled by, or is under common control with, Ziggo. For the purpose of this definition, the word "control" shall mean the direct or indirect ownership of more than fifty percent (50%) of the outstanding voting stock of the corporation, company, or other entity.
1.4 Agreement: means these Terms of Service between Ziggo and You for the use of the Service;
1.5 Number: means the number as defined by the Dutch numbering plan, allocated to You by Ziggo, for the use of Service or other number based products or services;
1.6 Password: refers to a code You select, which, in combination with the User ID, gives You access to Your Account;
1.7 PSTN User: refers to a user of the Public Switched Telephone Network (“PSTN”);
1.8 Skype: refers to the entity Skype Communications S.a.r.l, with its address at 23-29 Rives De Clausen, L-2165 Luxembourg, Luxembourg, reg.no, (B100468), VAT no. (LU20981643);
1.9 Skype Credit: means the payment method that can be used to purchase Calls to mobiles and landlines, and in some cases other products such as Skype Voice messages and the Service, or other services or products as defined by Skype;
1.10 Service: means the service consisting of the provision of the Number and the provision of incoming calls into the Number, excluding always the reception of any incoming calls with extra charges;
1.11 Calls to mobiles and landlines: means the service provided by Skype, on separate terms of service, which enables You to make calls to PSTN Users;
1.12 Skype Software: means the software distributed by Skype Software S.a.r.l for internet communications, enabling You to use the Service, including without limitation any subsequent programming fixes, updates, upgrades and new versions of such software;
1.14 Ziggo: refers to the entity Ziggo Zakelijk Services BV (formerly known as Priority Telecom Netherlands B.V.) having its registered office at Kabelweg 51 (1014 BA), Amsterdam, the Netherlands;
1.15 User ID: refers to an identification code You selected, which in combination with the Password, gives access to Your Account;
1.16 Voice messages: means the Skype Software feature which allows You to receive voice messages from PSTN Users and other Skype Software users;
1.17 Website: means any and all elements and contents of the website available – amongst other URLs – under the URL www.skype.com, from which website the Skype Software can be downloaded;
1.18 You: You, the end user of the Service and licensee of Skype Software, also used in the form “Your” where applicable.
Article 2 GENERAL PROVISIONS
2.1 No warranties: Ziggo will try to provide the Service with minimum disruptions. However please understand that Ziggo cannot guarantee that the Service will always function without disruptions, delay or other imperfections. Since the Service will be transmitted through public Internet lines and the PSTN, there may be power outages or Internet service disruption and You may experience some disruptions e.g. packet loss and delay which will interfere with the quality of Your communication. Additionally, You also understand that calls to or from the PSTN are not encrypted and as such, could be potentially subject to interception by law enforcement officials or other such monitoring by other legally authorized third parties. Ziggo will not be liable for any disruption, delays, monitoring, eavesdropping or other omissions in the Service.
2.2 Technical improvement and maintenance: Ziggo may change technical features in order to keep pace with the latest demands and technological developments or to comply with any regulations. Ziggo may also have to repair, improve, and/or upgrade the Service and this may require us to restrict, limit, suspend, interfere and/or interrupt the Service.
2.3 Content of communications: Ziggo does not control, or have any knowledge of the content of any communication(s) spread by the use of the Service. The content of the communication is entirely the responsibility of the person from whom such content originated. You, therefore, may be exposed to content that is offensive, illegal, harmful to minors, indecent or otherwise objectionable. Ziggo will not be liable for any type of communication received by means of Service.
2.4 License. No transfer of (property) rights. You shall only obtain a non-exclusive and non-transferable right for the use of the Number. You acknowledge and understand that the provision of the Service and allocation of Number hereunder does not in any way imply or constitute any transfer of intellectual property rights with regard to the Number or Service.
Article 3 NUMBER; Voice messages
3.2 No guarantee. Ziggo shall endeavour to allocate the Number and enable You to be reached by PSTN Users in Your Number. However, Ziggo cannot guarantee that the Number can be allocated to You or that You can make use of Service.
3.3 Refuse, change or terminate Numbers. Ziggo is entitled, without any liability to You, to refuse, change or terminate any Number at any time. In particular, without limiting the generality of the foregoing, Ziggo reserves the right to immediately withdraw the Number should You not comply with the terms of this Agreement, the instructions given by Ziggo and/or Skype, the requirement accurately to verify the area of your residency (see Article 4.2) or the requirements of the relevant national number plan.
3.4 Change of the Number. In the event that Ziggo changes the Number that has been allocated to You, You will be notified by e-mail, stating the effective date of the change and Your new Number. If You do not wish to accept such new number, You are entitled to terminate Your Number, in writing or by e-mail to email@example.com, with effect from the date on which the new Number is allocated. Ziggo will not be liable for any damages resulting from the change of Number.
3.5 Voice messages. In case Voice messages is offered in connection with Service hereunder, You acknowledge and agree that such product is provided by Skype and that You must accept and agree to Skype Terms of Service (www.skype.com/en/tou) for Your right to use Voice messages.
Article 4 YOUR COOPERATION
4.1 Use of the Service. You agree to use the Service in accordance with this Agreement and the relevant legislation. Further, You guarantee that You will comply with any reasonable instructions given by Ziggo or Skype with regard to the use of the Numbers and that You will comply with the requirements of the relevant national numbering plan. You cannot use the Service to receive reverse-charge or collect calls.
4.2 Information. You will be required to provide Ziggo in good time with any data or information necessary for a proper provision of the Service. In particular, You agree to provide accurate and complete information with regard to Your place of residence and Your use of the Number, and all such other information with regard to fulfilment of the requirements of the number plan, as may reasonably be required from time-to-time by Ziggo. Upon requesting a Number, You will be required to self-verify that You are resident in the area matching the geographical-prefix of Number You select, before any Number can be allocated to You.
4.3 No reselling. You agree not to resell the Service to any third party.
4.4 Lawful purposes. You acknowledge and agree to use the Number and Service solely for lawful purposes. In this respect You may not, without limitation, use Your Account, Number or Service in any fraudulent way or get involved in any unwanted profane, offensive, obscene or sexual exchanges or to attempt to harm a young person in any way.
4.5 Indemnity. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD ZIGGO AND ITS AFFILIATES HARMLESS FROM AND AGAINST ANY AND ALL LIABILITY AND COSTS, INCLUDING REASONABLE ATTORNEYS’ FEES INCURRED BY SUCH PARTIES, IN CONNECTION WITH OR ARISING OUT OF YOUR VIOLATION OF THESE TERMS OF SERVICE, ANY INSTRUCTIONS GIVEN BY ZIGGO OR SKYPE, ANY APPLICABLE LAW OR REGULATION, OR THE RIGHTS OF ANY THIRD PARTIES RELATED TO THE USE OR MISUSE OF THE NUMBER OR THE SERVICE.
Article 5 USER ID, PASSWORD AND ACCOUNT
5.1 User ID, Password and Account. In order to make use of the Service, You need to download and keep in place the Skype Software and register for an Account with Your chosen User ID and Password. You are solely responsible for maintaining the confidentiality of Your User ID and Password, and responsible and liable for all activities conducted through Your User ID, Password and Account, even if this occurs without Your permission.
5.2 Notification and Indemnification. You agree to immediately notify Ziggo or Skype in writing of any unauthorised or fraudulent use of Your User ID, Password or Account in connection with the use of Service, and agree to indemnify Ziggo and Skype against any and all third party claims and all related liabilities arising out of, or relating to, such unauthorized or fraudulent use. Ziggo and Skype will not be liable for any damages resulting from the unauthorised and/or fraudulent use of Your User ID, Password or Account.
5.3 Change of User ID and Password. Ziggo reserves the right to have Your User ID or Password changed if this is in the interest of the functioning of the Service or to prevent fraudulent use of Numbers or the Service.
Article 6 PAYMENT AND REFUND POLICY
6.1 Charges. To purchase the Service You need to pay the applicable charges. You may pay for the Service with credit card or other payment methods made available. Unless otherwise stated upon purchase, You shall not be able to use Skype Credit for the purchase of the Service hereunder. For the credit card purchase You must give a valid credit card number (Visa, MasterCard or any other then accepted issuer). For the avoidance of doubt, the list of accepted issuers is subject to change.
6.2 Activating Account. In the event You have a password or voucher number which represents a credit balance for the Service, You can activate such credit balance on Your respective account by typing the password or voucher number on the relevant part of the website.
6.3 Number Auto-renew. When you purchase a Number we will enable its auto-renewal at the end of your chosen subscription period. This means that the Number allocated to you will be auto-renewed for the same period and using the payment method You chose when You first signed up for the Service. This will occur approximately three (3) days before Your subscription expires. You can disable this functionality at any time by accessing Your User Account.
6.4 Refund Policy. The mere allocation of a Number constitutes “use” of the Service and therefore subscriptions to Numbers cannot be refunded. However, refunds may be justified in light of the services provided and will be considered on a case by case basis. This section does not affect your statutory rights.
Article 7 TARIFFS AND PAYMENT
7.1 Payment. In order to purchase the Service You need to pay the tariffs as stated in connection with Your purchase. Tariffs and charges shall be payable in such currency as stated in connection with Your purchase, including such value added taxes (VAT) or other eventually applicable taxes as defined to You upon purchase.
7.2 Change of tariffs. You hereby acknowledge and agree that the price for Service is unchangeable during Your ongoing prepaid subscription, but subject to change for consecutive periods of subscription. Eventual new prices shall be communicated to You in connection with Your subsequent purchase of the Service. If You don’t agree to such change in price, You are entitled to terminate this Agreement.
7.3 Charged in error. In the event You believe that You have been charged in error, You must contact firstname.lastname@example.org within 90 days after such charge. For the avoidance of doubt, You shall lose Your right to ask for a refund or adjustments for any charges that are more than 90 days old.
7.4 Term for the Service. You can only make use of the Service during the relevant prepaid subscription period chosen by You, and are responsible of extending such period should You wish to continue using the Service thereafter. Each extension is regarded as a new Agreement.
Article 8 PRIVACY, PERSONAL DATA AND TRAFFIC DATA
Article 9 LIMITATION OF LIABILITY
9.1 IN NO EVENT SHALL ZIGGO, ITS AFFILIATES, ITS LICENSORS OR ZIGGO STAFF BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY, FOR:
(i) ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES; AND
(ii) ANY LOSS OF INCOME, BUSINESS OR PROFITS (WHETHER DIRECT OR INDIRECT).
9.2 THE LIMITATIONS ON ZIGGO’S LIABILITY TO YOU IN PARAGRAPH 9.1 ABOVE SHALL APPLY WHETHER OR NOT ZIGGO, ITS AFFILIATES OR THE ZIGGO STAFF HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES ARISING.
9.3 NOTHING IN THIS AGREEMENT IS INTENDED TO EXCLUDE OR RESTRICT OR SHALL BE CONSTRUED AS EXCLUDING OR RESTRICTING THE LIABILITY OF ZIGGO FOR (I) THE DEATH OR PERSONAL INJURY CAUSED BY THE NEGLIGENCE OF ZIGGO, THE ZIGGO STAFF OR ITS AGENTS, OR (II) ANY LIABILITY WHICH CANNOT BE LIMITED OR EXCLUDED BY LAW.
9.4 ZIGGO’S TOTAL LIABILITY UNDER OR IN CONNECTION WITH THESE TERMS OF SERVICE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL NOT EXCEED IN AGGREGATE THE AMOUNT PAID BY YOU FOR THE SERVICE IN THE 12 MONTH PERIOD PRIOR TO THE DATE OF THE EVENT GIVING RISE TO THE RELEVANT CLAIM, SUBJECT TO A MAXIMUM OF 5,000 EURO (UNLESS THE LOSS IS DUE TO ZIGGO’S WILLFUL DEFAULT OR GROSS NEGLIGENCE).
9.5 SPECIFIC DISCLAIMER OF LIABILITY FOR EMERGENCY SERVICES. THE SERVICE DOES NOT AND IS NOT INTENDED TO SUPPORT OR CARRY EMERGENCY CALLS TO ANY EMERGENCY SERVICES. NEITHER ZIGGO NOR ITS OFFICERS, EMPLOYEES OR AFFILIATES MAY BE HELD LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR ANY CLAIM, DAMAGE, OR LOSS, (AND YOU HEREBY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION), ARISING FROM OR RELATING TO YOUR INABILITY TO USE THE SERVICE TO CONTACT EMERGENCY SERVICES, AND YOUR FAILURE TO MAKE ADDITIONAL ARRANGEMENTS TO ACCESS EMERGENCY SERVICES IN ACCORDANCE WITH THE FIRST PARAGRAPH OF THESE TERMS AS SET OUT ABOVE.
9.6 SPECIFIC DISCLAIMER OF LIABILITY FOR CONTENT. ZIGGO DISCLAIMS ANY AND ALL RESPONSIBILITY OR LIABILITY IN RELATION TO THE CONTENT MADE AVAILABLE THROUGH THE SERVICE OR ANY CONTENT, PRODUCTS OR SERVICES PROVIDED BY THIRD PARTIES. NEITHER ZIGGO NOR ITS OFFICERS, EMPLOYEES OR AFFILIATES MAY BE HELD LIABLE WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR ANY CLAIM, DAMAGE, OR LOSS, (AND YOU HEREBY WAIVE ANY AND ALL SUCH CLAIMS OR CAUSES OF ACTION), ARISING FROM OR RELATING TO ALL SUCH CONTENT, PRODUCTS OR SERVICES.
9.7 Jurisdiction Limitations. As some jurisdictions do not allow some of the exclusions or limitations as established above, some of these exclusions or limitations may not apply to You. In that event the liability will be limited as far as legally possible under the applicable legislation.
Article 10 FORCE MAJEURE
10.1 You acknowledge and understand that the Service does not function, and Ziggo will not be in breach of any of its obligations towards You under this Agreement, in the event of a force majeure event. A force majeure event means any event beyond the control of Ziggo.
10.2 Consequences of force majeure. In the event Ziggo (or its third party) is affected by a force majeure event, it shall promptly notify You of the estimated extent and duration of its inability to perform or delay in performing its obligations, on a reasonable efforts basis. ZIGGO SHALL NOT HAVE ANY LIABILITY TO YOU WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER FORM OF LIABILITY FOR FAILING TO PERFORM ITS OBLIGATIONS UNDER THIS AGREEMENT TO THE EXTENT THAT SUCH FAILURE IS AS A RESULT OF A FORCE MAJEURE EVENT.
Article 11 TERM AND TERMINATION
11.1 Term. The Agreement will be effective as of the date of Your acceptance thereof by clicking on the accept button or similar buttons or links as may be designated by Skype, or the date of Your first use of the Service, whichever occurs earlier, and will remain effective until the end of the term for the Service as defined in Article 7.4, unless terminated by either Skype or You as set out below.
11.2 Termination by You. You may terminate the Agreement at any time, under the conditions provided herein.
11.4 Consequences of Termination. Upon termination of the Agreement for any reason all licenses and rights to use the Number and Service shall terminate and You will cease any and all use thereof.
11.5 Survival. All provisions which must survive in order to give effect to their meaning shall survive any expiration or termination of the Agreement, including without limitation, all of Your representations, warranties and indemnification obligations.
Article 12 MISCELLANEOUS
12.1 New versions of the Agreement. Ziggo reserves the right to modify this Agreement at any time by having such revised Agreement provided to You or by publishing the revised Agreement on the Website where Numbers are being offered hereunder. The changes shall be effective when published. Your continued use of the Service after any changes are posted shall constitute Your acceptance to be bound by the terms and conditions of the revised Agreement. If You do not wish to accept these revised Agreement, You are entitled to terminate Your Account, in writing or by e-mail to email@example.com , with effect from the date on which the revised Agreement becomes effective.
12.3 Adjustment of the Service. Ziggo reserves the right to adjust the Service at any time, for example to conform with legal and regulatory obligations without being liable for the consequences. If You do not wish to accept the adjusted Service, You are entitled to terminate Your Account, in writing or by e-mail to firstname.lastname@example.org, with effect from the date on which the adjusted Service will be provided.
12.4 Partial Invalidity. If any provision of these Terms of Service, or any part of a provision, is found by any court or administrative body of competent jurisdiction to be illegal, invalid or unenforceable, and the provision (or part-provision) in question is not of a fundamental nature to the Terms of Service as a whole, the legality, validity or enforceability of the remainder of the Terms of Service (including the remainder of the term which contains the relevant provision) shall not be affected.
12.5 No waiver. The failure to exercise, or delay in exercising, a right, power or remedy provided by the Terms of Service or by law shall not constitute a waiver of that right, power or remedy. If Ziggo waives a breach of any provision of the Terms of Service this shall not operate as a waiver of a subsequent breach of that provision, or as a waiver of a breach of any other provision.
12.6 No Assignment by You. You are not allowed to assign this Agreement or any rights hereunder.
12.7 Assignment by Ziggo. Ziggo is allowed to, at its sole discretion, assign this contract or any rights hereunder to any Affiliate, Skype, or any other third party without giving prior notice.
12.8 Applicable Law. This Agreement shall be governed by and construed in accordance with the laws of the Netherlands without giving effect to the conflict of laws provisions of the Netherlands.
12.9 Competent Court. Any legal proceedings arising out of or relating to Agreement will be subject to the jurisdiction of the Amsterdam courts.
12.10 Language. The original English version of this Agreement may have been translated into other languages. In the event of inconsistency or discrepancy between the English version and any other language version of this Agreement, the English language version shall prevail.
YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND UNDERSTAND THE RIGHTS, OBLIGATIONS, TERMS AND CONDITIONS SET FORTH HEREIN. BY CLICKING ON THE ACCEPT BUTTON AND/OR CONTINUING TO USE THE SERVICE, YOU EXPRESSLY CONSENT TO BE BOUND BY ITS TERMS AND CONDITIONS AND GRANT TO ZIGGO THE RIGHTS SET FORTH HEREIN.