How to get the best sound quality on Skype calls

Got a problem with your sound quality? Fix it with our suggestions below.

Choose the problem you're having:

I can’t get my webcam to work

1. Check that your webcam is switched on and plugged into your computer.

2. A webcam can only be used by one application at a time, so make sure you don’t have any other applications open that are accessing the webcam, e.g. other instant messaging applications or even some websites.

3. Problems with video are often caused by driver issues. A driver is the program you install with the webcam which makes the webcam work with your computer (some webcams use preinstalled drivers so you may not have had to install one). Make sure you have the latest driver installed. You can download and install the most recent drivers from the webcam manufacturer’s website.

To test your webcam go to the main menu and select Options › Video Devices and press the Test button. When Skype is able to use your webcam, you will see a video preview of yourself.