Choose the problem you're having:

• Problems hearing each other
• The other person can’t hear my voice
• I can’t hear the other person’s voice
• We can hear each other but the quality is poor

• Problems seeing each other
• I can’t get my webcam to work
• My video quality isn’t great

• Before your next call – do a soundcheck
• Make sure everything's working as it should

The other person can’t hear my voice

If other people can’t hear your voice the problem is most likely with your microphone or the other person’s speakers.

1. In Skype, open Tools > Options > Audio settings. If the microphone volume meter responds to your voice, then the problem is most likely with your contact’s speakers. Ask him/her to follow the steps in the section I think there is a problem with my speakers.

2. If the volume meter doesn't react to your voice, go to the section I think there is a problem with my microphone.

• I think there is a problem with my microphone
• I think there is a problem with my contact’s speakers