Choose the problem you're having:

• Problems hearing each other
• The other person can’t hear my voice
• I can’t hear the other person’s voice
• We can hear each other but the quality is poor

• Problems seeing each other
• I can’t get my webcam to work
• My video quality isn’t great

The other person can’t hear my voice

If other people can’t hear your voice the problem is most likely with your microphone or the other person’s speakers.

1. Call the Skype Test Call (Skype Name: echo123). Follow the instructions and record a message - then stay on the line so you can hear it played back to you.

2. If you heard your message, your microphone is working fine. That means the problem is probably with your contact's speakers. Ask him/her to follow the steps in the section "I think there is a problem with my speakers".

3. Don't hear your message? Go to the section "I think there is a problem with my microphone".

• I think there is a problem with my microphone
• I think there is a problem with my contact’s speakers