Choose the problem you're having:

• Problems hearing each other
• The other person can’t hear my voice
• I can’t hear the other person’s voice
• We can hear each other but the quality is poor

• Problems seeing each other
• I can’t get my webcam to work
• My video quality isn’t great

My video quality isn’t great

Poor video performance can be influenced by a number of factors.

• The most common ones are listed below:
• Webcams
• A slow or busy internet connection
• Your computer is running slowly
• Bad lighting
• Too many USB devices plugged in