Choose the problem you're having:

• Problems hearing each other
• The other person can’t hear my voice
• I can’t hear the other person’s voice
• We can hear each other but the quality is poor

• Problems seeing each other
• I can’t get my webcam to work
• My video quality isn’t great

I can’t hear the other person’s voice

If you can’t hear the caller’s voice then the problem is most likely with their microphone or your speakers.

1. Check whether you are able to hear sounds from Skype. In the Skype menu, open Preferences › Audio and click on the small loudspeaker button to the right of the Audio output dropdown. If you hear a sound, then your speakers are working correctly, and the issue is most likely with the other person’s microphone. Ask him/her to follow the steps in the I think there is a problem with my microphone section of this guide.

2. If you don’t hear any sound, then the problem could be at your end. Visit I think there is a problem with my speakers to fix it.

• I think there is a problem with my speakers
• I think there is a problem with my contact’s microphone