Microsoft Ireland Operations Limited

[23th of November 2020]

One Microsoft Place, South County Business Park

Leopardstown, Dublin 18, Ireland

For complaints, please see

Contract summary

  • This contract summary provides the main elements of this service offer as required by EU law. (1)

  • It helps to make a comparison between service offers.

  • Complete information about the service is provided in other documents.


Skype is a communications application that provides video chat and voice calls between computers, tablets, mobile devices, the Xbox One console, and smart watches over the Internet. Skype also provides instant messaging, allowing users to transmit text, video, audio and images. Skype also allows video conference calls.


Calling Skype contacts on Skype is always free, but Skype also enables a user to call a mobile phone or landline through Skype. These calls require Skype Credits or a Skype to Phone subscription. Below are the links explaining the pricing for each. For each link, the terms for the plans are presented before check out and each set of terms state that charges are recurring, when the user will be charged and when the user should cancel the service to avoid a renewal charge.

Skype Credits:

Skype to Phone:

A user can also activate a Skype reserved number to receive calls on that number:

Skype Number:

Duration, renewal and termination

No minimum contract duration for Skype services that do not involve calling to or from a telephone number. Skype to Phone and Skype Number subscriptions are offered under 1, 3 or 12 month plans. These subscriptions automatically recur but can be cancelled without a fee at any time up to three days before the next recurring date. Any cancellation in the three day period before an upcoming recurrence date will be applied to the following renewal period.

Features for end-users with disabilities

Microsoft designs and builds its electronic communications services taking into account global accessibility standards such as ETSI EN 301 549. Additional details on Microsoft’s commitment to accessibility are available at Additionally, information about accessibility features for Skype are available at

(1) Article 102(3) of Directive (EU) 2018/1972 of the European Parliament and of the Council of 11 December 2018 establishing the European Electronic Communications Code (OJ L 321, 17.12.2018, p. 36).